We, the officials & employees of the RESEARCH INSTITUTE FOR TROPICAL MEDICINE, pledge & commit to deliver quality public services as promised in this citizen charter. Specifically, we will:
Serve with integrity.
Be prompt & timely.
Display procedures, fees & charges.
Provide adequate & accurate information.
Be consistent in applying rules.
Provide feedback mechanism.
Be polite and courteous.
Demonstrate sensitivity & appropriate behaviour & professionalism.
Wear proper uniform & identification.
Be available during office hours.
Respond to complaints.
Treat everyone equally.